Global Case Studies. Digital Transformation in Higher Education.

Global Case Studies provide brief snapshots of the different ways that institutions are tackling digital transformation challenges and building digital capabilities all along the student lifecycle. Each case study aligns with one or more digital capabilities identified in the four Dimensions of the Higher Education Digital Capability (HEDC) framework.

🇲🇽 Tecnológico de Monterrey

Tecnológico de Monterrey is one of only 45 universities in the world ranked with 5 QS Stars, and is widely recognized as one of the most prestigious universities in Latin America.

During their undergraduate registration period, they would receive over 14,000 enquiries from students, requiring a team of 10 people to respond to and support these questions.

In this global case study, we showcase how a virtual chatbot with AI functionality was established to create a better experience for students during enrollment, and the outcomes enabling Tecnológico de Monterrey staff to focus on more complex enquiries.

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🇺🇸 University of Rochester

The University of Rochester gives undergraduates exceptional opportunities for interdisciplinary study and close collaboration with faculty through its unique cluster-based curriculum.

In this global case study, we explore how the university addressed the challenge of expanding and scaling student access to jobs and internships across diverse industries and geographies. Through the development of a student-centric approach to democratize employment and internship opportunities across the university, a Platform partnership was established to ensure student access to employment and internship opportunities.

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🇦🇺 University of Queensland

The University of Queensland consistently ranks among the world’s top universities, reflecting UQ’s global standing and the high quality of its researchers, teaching staff and alumni.

This global case study from The University of Queensland and UniQuest demonstrates how partnering with students as content creators and evaluators can personalize the learning experience in large undergraduate courses.

Explore more about how this project used adaptive learning as a supplementary tool to teaching, whilst also putting students front and centre in their learning journey.

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🌍 Honoris United Universities

Honoris United Universities is the largest Pan-African network of private higher education institutions with operations across 10 countries and 32 cities in Africa.

The institutions which form part of the Honoris United Universities network encompass 40+ nationalities with diverse cultures and backgrounds. With employability a core focus in the region, learners have high aspirations for global career development.

Read about how the Honoris United Universities network challenge traditional approaches to internships, envisaging a ‘digital career center’ for Honoris institutions to better suit the needs and ambitions of today’s learners in a rapidly changing world of work.

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🇲🇾 Wawasan Open University

Wawasan Open University (WOU) is a private university in Penang, Malaysia. In addition to its main campus in Penang, WOU operates 4 regional centres in Ipoh, Kuala Lumpur, Johor Bahru and Kuching for distance learners located in and around those cities.

In this global case study, read about how the combined strengths of faculty knowledge and partnerships enabled effective re-thinking in design and curation of digital learning content to support transformation of distance learning delivery in Computer Science.

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🇮🇪 University College Dublin Professional Academy

University College Dublin ranks in the top 1% of higher education institutions worldwide. The UCD Professional Academy is an extension of the university, focused on professional development.

In order to build closer links with workforce and industry and grow new sources of revenue, new product strategies and business models had to be explored outside traditional boundaries. In this Case Study we share how the University responded to the needs of working professionals and employers, building a successful, profitable business in the alternative credential space and delivering high quality learning to the workforce.

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HEDC Framework

Each case study aligns with one or more digital capabilities identified in the four Dimensions of the Higher Education Digital Capability framework; Demand and Discovery (DD), Learning Design (LD), Learner Experience (LX), Work & Lifelong Learning (WL).

The Framework is a learner-focused, practical and flexible approach to mapping and measuring digital capability in higher education institutions. Get in touch to share a case study from your institution.